Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.

To cancel an order, please contact our customer service team as soon as possible with your order number and cancellation request. We process cancellations in the order they are received, and we cannot guarantee cancellation of orders that have already entered the shipping process.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email.

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Please note that customers are responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will process your refund within 5 business days. The refund will be issued to your original payment method. Please allow additional time for your financial institution to process and post the refund to your account.

Shipping costs are non-refundable unless the return is due to our error. If you received a damaged, defective, or incorrect item, we will refund the full purchase price, including shipping costs.

Sale items are eligible for return but will only be refunded at the sale price. Gift cards and downloadable products are non-refundable.

Late or Missing Refunds

If you haven't received your refund within 10 business days of our confirmation email, please first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

If you've completed these steps and still have not received your refund, please contact us at the information provided below. We will investigate the matter and work with you to resolve any issues promptly.

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