At LUNARWAW, we prioritize seamless delivery for your curated fashion and lifestyle selections. Our team processes orders with meticulous care, ensuring your purchases—whether delicate accessories or seasonal wardrobe essentials—are packaged securely. Typically, orders are dispatched within 1–2 business days after payment confirmation, excluding weekends and holidays. We collaborate with trusted carriers to maintain reliability across all shipments.

Processing times may vary slightly based on order volume and product availability. Once shipped, delivery durations depend on your location and selected shipping method. For instance, urban areas often experience faster transit compared to remote regions. Rest assured, we proactively monitor each shipment to minimize unexpected delays.

We offer tiered shipping options tailored to your order value:

Standard Shipping (10–15 Business Days): $15 for orders totaling $0–$60.
Free Table Rate Shipping (5–10 Business Days): Applies automatically to orders over $60, with no upper limit.

Seasonal promotions may occasionally include waived fees—check our homepage for updates.

Currently, we serve customers across North America, the European Union, and select Asian countries. Due to logistical constraints, we temporarily cannot deliver to certain islands, conflict zones, or regions with trade restrictions. During checkout, our system will validate your address eligibility. For specific inquiries about your location, contact [email protected].

Upon shipment, you’ll receive a confirmation email containing a unique tracking number and a direct link to monitor your package’s journey. For consolidated orders with multiple items, tracking details may update sequentially. If you encounter discrepancies or missing updates, our support team can assist in retrieving real-time carrier data.

While rare, external factors like customs inspections or extreme weather may cause delays. If your shipment exceeds the estimated timeframe by 5+ business days, please contact us at [email protected] with your order number. For lost packages, we initiate trace procedures with carriers and may offer reshipments or refunds upon investigation—typically resolved within 7–10 business days.

International orders may incur customs fees determined by your local authorities. These charges are the customer’s responsibility and are not included in our pricing. We declare accurate product values to comply with global trade regulations. To avoid surprises, we recommend consulting your country’s import tax policies before ordering. Note: Delays due to customs clearance are beyond our control and do not qualify for compensation.